Customer Service

We are dedicated to providing our clients with the top-notch client service that we are well known for.

  1. Online:

    Submit your request on our website and our agents will contact you via email or phone within 48 hours.

  2. Live Chat:

    Click on our live chat logo at the top of the page and chat with an agent now.

  3. Phone:

    To discuss your vacation plans over the phone call us toll-free at 888.314.2929!

A Brief Note:

This page is designed to assist you before, during or after your vacation. Please take advantage of these valuable tools.

Our goal is to earn your confidence now, and to maintain it far into the future.

Should you have any comments or suggestions, please email me directly.

Best Regards,

Kristy Reidelberger


Contact Us:


2977 Highway K #277

O'fallon, MO 63366


888.314.2929 (toll free)



1.888.989.9027 (toll free)



Booking Forms - If you haven't made a deposit on a booking.

Booking Credit Card Form - Online (Secure)

Booking Credit Card Form - Print & Fax, or Mail

Booking Check or Money Order Form - Print & Fax, or Mail

Payment Forms - If you have made a deposit and would like to make an additional payment.

Payment Credit Card Form - Online (Secure)

Payment Credit Card Form - Print & Fax, or Mail

To apply payment to your vacation using a Check or Money Order click here.

Miscellaneous Forms

Parking and Fly Packages - If you typically park your car at the airport, this could save you some money and allow you to wind down a little before or after your vacation.

U.S. Department of State Official Site - Up-to-date information regarding the required documents for travel and details on International Travel, Children & Family Travel Issues, Travel Warnings, Passports & more.

Other Helpful Sites:

U.S. Department of State Offical Site - Make sure you have the required documents for travel. Information on International Travel, Children & Family Travel Issues, Travel Warnings, Passports & more.

Federal Aviation Administration for Passengers - Find information related to air travel: Child safety seats, passenger health and safety, airline contacts, baggage size requirements, consumer rights and obligations & more.

World Clock - Current times around the world.

Travelers Currency Cheat Sheet - by, The Currency Site - Print a handy cheat sheet to put in your wallet for your vacation. Get the bank rate, the typical credit card rate or the typical cash rate.

Terms & Conditions:

The terms and conditions set forth herein are the sole contract between, located at 2977 Highway K #277, O'Fallon, MO, 63366, and the tour participant(s). Payments for air passage and/or tour programs are accepted by only with the understanding that the participant(s) has been made aware of, and agrees to, all conditions of this contract prior to sending such payments.

Cancellation & Revision Fees:

Go Away Travel will charge a $100 per person cancellation fee in addition to any airline, tour operator or hotel cancellation charges for any bookings canceled 50 days or less prior to travel and a $25 per person cancellation fee in addition to any airline, tour operator or hotel cancellation charges for any bookings canceled 51 days or more prior to travel.

Go Away Travel will charge a $50 per person revision fee in additional to any tour operator, airline or hotel revision fees.

Documentation for US Citizens:

Travel to the Caribbean/Mexico requires that U.S. citizens carry proof of citizenship. It is the sole responsibility of each passenger to research and obtain any needed documentation for his or her foreign destination trip. Passengers denied boarding because of improper documentation will receive no refund.

Travel Protection:

We understand that sometimes it is necessary to cancel your vacation. We are pleased to offer low-cost insurance programs that offer you financial protection. There are various plans available, depending on the vacation package you select. For a copy of the insurance coverage that applies to your vacation package, please contact your Travel Specialist or see the Insurance Details section of this page.

Final Payment:

Final payment is due in our office no later than 50 days prior to departure (70 days prior for cruises). A $25 per person late fee will be assessed if final payment is not received by this date. If we have not received final payment at 40 days prior to travel, your vacation package will automatically be canceled and there will be no refund of your deposit.

Reward and Promotional Credit Redemption Rules:

Reward credits and promotional credits have no cash value. Credits may be used towards vacation packages only and may not exceed $50 per booking for domestic travel or stays of 4 nights or less. For bookings of 7 nights or more, credits may not exceed $100. Credits are valid only through the agent from whom it has been issued. Unfortunately, credits cannot be applied to a booking once it has been paid in full and may not be used towards initial deposit. Not combinable with other agency specific discounts.

Additional Terms and Conditions:

Your reservation is booked with tour operator(s) with whom contracts. By virtue of making deposit or full payment on your reservation, you are agreeing to the terms listed in the applicable tour operator agreement(s). If your tour operator is not listed below, please contact your travel specialist:

Travel Advisory

Latest Airline Baggage Charge Policies

Travel packages do not include airline baggage charges.